Spore/GA Master Help Thread

Forum rules
BEFORE YOU POST...

Remember that mods you download that are created by Davo REQUIRE Spore: Galactic Adventures and REQUIRE your game to be installed & patched in this order.

    - Install Spore Game

    - (OPTIONAL) Install Spore C&C

    - Install Spore Galactic Adventures

    - Patch Spore and Spore Galactic Adventures to 1.5.1

If you have any further questions, feel free to ask.
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Spore/GA Master Help Thread

Unread postby Davo » Sat Jun 23, 2012 10:16 pm

Copied from here: http://forum.spore.com/jforum/posts/list/4723.page

Welcome to the Master Help FAQ thread. Common issues/bugs will be posted here, with a link to a thread with a solution. This page is divided into several sections, press CTRL+F on your keyboard to search this page, to locate what you need. If you have any questions about a solution listed here, you can PM a SporeMaster or post a thread with your question. PM a SporeMaster if you feel there is a topic that should be added, or if you find any link that needs updating.

NOTE: EA has recently redesigned their support site, and sadly this means that most of the official help pages have been moved or deleted. Any bad links are marked, and will be updated once a replacement page is found. If you are having trouble finding a support page due to dead links, try a web search or contact a SporeMaster. If you have a link to add, PM a SporeMaster.

Sections within this Master Help FAQ
Troubleshooting Tips/How to get Help
Drivers/DirectX
Installing
Patching
Starting
Uninstalling
Changing Spore Defaults
Crashes/Freezes
Game Issues/Corruption/Glitches
Sporepedia/Spore.com
Game Guides
Forum
Related Topics

Troubleshooting Tips/How to get Help

Make sure your computer is powerful enough to run Spore, and that your drivers are up to date. Keep in mind that these are minimum requirements, so your computer's components may not be listed, but are still compatible.
Spore Minimum Requirements: http://www.spore.com/what/specs_spore

One of the easiest things to try when you have problems is regenerating your package files. If these are out of date, corrupted, or not updated when a patch is installed, you may have problems including crashes, online issues, or corruption.
Package File Regeneration: http://forum.spore.com/jforum/posts/lis ... page#42185

If you cannot find any solution or do not understand the solution, reinstalling is the easiest (but not always best) way to fix a problem.

Recommended installation order: Spore > C&C > GA > Patch 5.1 > Patch 6 (bot parts)(if you have them)
Alternate order (may work better for some): Spore > Patch 5.1 > C&C > GA > Patch 5.1 again or Patch 6 (bot parts) if you have them.

If you cannot find a solution to your problem below, first search (use a web search engine as the built-in search doesn't work) for a solution. If and when you post a topic, make sure to include:

A good title - "Error 2001 during game launch" is much better than "Can't play" or "Help me"
Fully describe your error - Explain everything you can, including when it started, what expansions you have, and what you have tried to fix it
Use proper spelling/grammar - Your spelling and grammar don't have to be perfect, but it must be readable. Don't use all caps, or type in a way that may annoy people trying to help. Also, don't get mad if you aren't getting good replies, people are just trying to help you

If you need to contact EA Support, go here: http://forum.spore.com/jforum/posts/list/184.page#678

Drivers/DirectX
Can My Computer Run Spore?
http://www.spore.com/what/specs_spore
Update Graphics Drivers
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.c ... aqid=10711
ATI 9.1, 9.2 series drivers may cause problems
http://forum.spore.com/jforum/posts/list/21033.page
SLI Nvidia Drivers: An Older Video Driver Is Detected Error
http://forum.spore.com/jforum/posts/list/402.page
http://forum.spore.com/jforum/posts/list/167.page#625
Display driver nvlddmkm has stopped responding and has recovered
http://forum.spore.com/jforum/posts/list/1307.page#8527
Intel 965 display driver problems; hangs, blue screen, crashes, lag
http://forum.spore.com/jforum/posts/lis ... age#796037
DirectX
http://forum.spore.com/jforum/posts/lis ... page#42731

Installing
"Spore Creepy & Cute was not installed successfully. Your system has not been modified." error - apply to GA too, if needed. Only works for digital downloads.
http://forum.spore.com/jforum/posts/lis ... ge#2701663
CD Emulation software that can prevent Spore from loading
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.c ... aqid=14673
EA Download Manager (EADM)/Origin error regarding Flash plugin
http://forum.spore.com/jforum/posts/lis ... age#470084
EA Download Manager (EADM)/Origin list is blank
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.c ... aqid=14593
Spore DVD appears to be blank
http://forum.spore.com/jforum/posts/lis ... page#43845
How to Retrieve Your Game's Registration Key / Serial Number in Windows
http://forum.spore.com/jforum/posts/list/5198.page
http://forum.spore.com/jforum/posts/lis ... age#256672
I lost my Registration Key /Serial Number / CD Key How can I get a replacement?
http://forum.spore.com/jforum/posts/lis ... age#206299
If default code-set for non-unicode programs is not English, Cute and Creepy will not install, Windows XP
http://forum.spore.com/jforum/posts/lis ... age#299320

Patching
Download Patch 1.05 from Softpedia
http://games.softpedia.com/get/Patch/Spore-Patch.shtml
Download Spore Patch 1.04 External Link
FileFront: http://files.filefront.com/spore+dd+pat ... einfo.html
Big Download: http://www.bigdownload.com/games/spore/ ... 104-patch/
Softpedia: http://games.softpedia.com/progDownload ... 27945.html
Download Spore Patch 1.03 External Link
http://forum.spore.com/jforum/posts/list/12659.page
Patch 1.04 Troubleshooting
http://forum.spore.com/jforum/posts/list/31242.page
Patch Errors and Troubleshooting Patch 1.02 - 1.03
http://forum.spore.com/jforum/posts/list/9026.page
How to Determine the Version of Spore
http://forum.spore.com/jforum/posts/list/9565.page

Starting
What sites or ports do I need to allow for Spore to run?
http://forum.spore.com/jforum/posts/lis ... age#648262
Login Issues:
http://support.ea.com/cgi-bin/ea.cfg/ph ... aqid=20314
If my ISP blocks port 80 can I still use the online features of Spore?
http://forum.spore.com/jforum/posts/lis ... age#301666
Game Icon not present. Vista Users
http://forum.spore.com/jforum/posts/lis ... page#42251

Uninstalling
Back up your game data and the My Spore Creations Folder before Uninstalling
How Many Installs do I Get? How do authorizations work?
http://forum.spore.com/jforum/posts/lis ... age#439637
How do I back up saves / How do I back up saved games?
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.c ... aqid=20401
You should also back up My Spore Creations folder in (My) Documents!
How to Deauthorize an installation of Spore
http://forum.spore.com/jforum/posts/list/15241.page
How to Uninstall and ReInstall SPORE
http://forum.spore.com/jforum/posts/list/8966.page
Manually Uninstall Spore - More Thorough, Includes Registry entries
Bad link, will be updated soon: http://help.spore.com/app/answers/detai ... 0uninstall
Manually Uninstall Creepy & Cute Parts Pack
Bad link, will be updated soon: http://help.spore.com/app/answers/detai ... 0uninstall
Manually Uninstall Galactic Adventures
Bad link, will be updated soon: http://help.spore.com/app/answers/detai ... 0uninstall
Manually Uninstall Creature Creator
Bad link, will be updated soon: http://help.spore.com/app/answers/detai ... 0uninstall

Changing Spore Defaults
How can I store and play my Save Games from a different hard drive than C: ?"
http://forum.spore.com/jforum/posts/list/1058.page#7397
How can I store and and have Spore use the My Spore Creations folder on a different hard drive than C: ?
http://forum.spore.com/jforum/posts/lis ... page#37914
Change the in game screen resolution before launching Spore or force to start in Windowed Mode
http://forum.spore.com/jforum/posts/lis ... page#36457
Changing Language
http://forum.spore.com/jforum/posts/list/4655.page
http://forum.spore.com/jforum/posts/list/5844.page
Expanded Travel Radius Mod / How to reach ALL Grox planets - Outdated after patch 5.1
http://forum.spore.com/jforum/posts/lis ... age#347790
How to Install Mods
http://forum.spore.com/jforum/posts/lis ... ge#1642309

Crashes/Freezes
Game crashes when deleting a creation from the in-game sporepedia
http://forum.spore.com/jforum/posts/lis ... ge#2628039
Game crashes upon death at creature stage
http://forum.spore.com/jforum/posts/list/52582.page
Game crashes at certain point in GA Adventure
http://forum.spore.com/jforum/posts/lis ... ge#1069558
Data Execution Prevention error - read the topic through!
http://forum.spore.com/jforum/posts/list/40078.page
DLL not Found, No Dissembly
http://forum.spore.com/jforum/posts/lis ... ge#1412016
K9 Security Software may cause crash with EADM/Origin installed
http://forum.spore.com/jforum/posts/lis ... ge#1290127
R6025 Runtime Error -pure virtual function call
http://forum.spore.com/jforum/posts/lis ... age#783372
Help Maxis Reproduce and Resolve Top Reported Issues
http://forum.spore.com/jforum/posts/list/20563.page
How to use DXDIAG DirectX Diagnostic Tool
http://forum.spore.com/jforum/posts/list/22070.page
How to post an Exception Report
http://forum.spore.com/jforum/posts/lis ... age#729926
How to use MSCONFIG to disable startup and non-Microsoft services
http://forum.spore.com/jforum/posts/lis ... age#511192
Tribal Outfitter crash possible work around
Work around: http://forum.spore.com/jforum/posts/lis ... age#454879
Possible Fix: http://forum.spore.com/jforum/posts/lis ... age#726218
Not Found: GL:5626 error message
http://forum.spore.com/jforum/posts/lis ... age#806970
Xfire can cause conflicts with Spore launching Vista64
http://forum.spore.com/jforum/posts/lis ... age#454953
Xbox emulator software can cause Spore to not load
http://forum.spore.com/jforum/posts/lis ... age#532497
Tablet Software can prevent Spore from starting
http://forum.spore.com/jforum/posts/lis ... page#48323
Vistablet tablet driver leads failure of game to launch, removing driver resolves issue
http://forum.spore.com/jforum/posts/lis ... ge#1652869
Some AntiVirus programs that do active scanning or auto scanning can cause crashes
http://forum.spore.com/jforum/posts/lis ... age#415586
Freezing when passing from Creature to Tribal Stage
http://forum.spore.com/jforum/posts/list/7684.page
Startup Crash Troubleshooting: Corrupt File Isolation
http://forum.spore.com/jforum/posts/lis ... page#59516
Startup Crash Vista64 can't find oleacc.dll
http://forum.spore.com/jforum/posts/lis ... age#198924
Memory Testing Software
http://forum.spore.com/jforum/posts/lis ... page#52774
Game Crashes at Startup
http://forum.spore.com/jforum/posts/list/4710.page
Input Not Supported Error on Startup
http://forum.spore.com/jforum/posts/lis ... age#296892
Saved game corrupted
http://forum.spore.com/jforum/posts/lis ... page#42196
"Save game failed - spore will now exit"
http://forum.spore.com/jforum/posts/lis ... page#42223
Game crashes regularly while in space mode, usually when visiting somewhere new
http://forum.spore.com/jforum/posts/lis ... page#42268
Crash while leaving the home world
http://forum.spore.com/jforum/posts/list/151.page
http://forum.spore.com/jforum/posts/list/4769.page
Dasmx86dll.dll Not Found error message
http://forum.spore.com/jforum/posts/lis ... age#297006

Game Issues/Corruption/Glitches
Creature is buried alive in the nest/unmovable
http://forum.spore.com/jforum/posts/list/61386.page
Grox systems still unreachable after patch 5.1
http://forum.spore.com/jforum/posts/lis ... ge#2104368
Blackness in adventure editor
http://forum.spore.com/jforum/posts/list/39416.page
http://forum.spore.com/jforum/posts/list/36831.page
Creatures/objects falling through floor in GA
Possible workaround: http://forum.spore.com/jforum/posts/lis ... ge#1842746
Colonists Suddenly Look Like Captains
http://forum.spore.com/jforum/posts/lis ... ge#1816142
Don't have Core Spore error message
http://forum.spore.com/jforum/posts/lis ... ge#1737654
Alternate Solution: http://forum.spore.com/jforum/posts/lis ... ge#1940811
Alternate Solution: http://forum.spore.com/jforum/posts/lis ... ge#1643966
Fuzzy/Corrupted minimap - Usually due to outdated/unsupported hardware
Possible fix: http://forum.spore.com/jforum/posts/lis ... ge#1714994
Buildings replacing/deleting themselves when editing an adventure
http://forum.spore.com/jforum/posts/lis ... ge#1547465
http://forum.spore.com/jforum/posts/lis ... ge#1546869
How to Retrieve Missing Creations (player guide)
http://forum.spore.com/jforum/posts/list/43660.page
"This creation cannot be saved" error for creatures, not related to Grox or mods
http://forum.spore.com/jforum/posts/lis ... page#73504
http://forum.spore.com/jforum/posts/lis ... age#165085
"This creation cannot be saved" error for buildings
http://forum.spore.com/jforum/posts/lis ... ge#1156780
Cute and Creepy parts not usable even after Cute and Creepy is installed
Fix 1: http://forum.spore.com/jforum/posts/lis ... age#555504
Fix 2: http://forum.spore.com/jforum/posts/lis ... age#382613
Creature Thumbnail has Overlap / Multiple Head Images
http://forum.spore.com/jforum/posts/lis ... age#481417
MySpore Page not loading within the Spore game
http://forum.spore.com/jforum/posts/lis ... age#394911
Game Performance
http://forum.spore.com/jforum/posts/list/7083.page
Creatures Freezing when passing from Creature to Tribal Stage
http://forum.spore.com/jforum/posts/lis ... page#79668
CTRL-Shift-C Does not invoke the console interface
http://forum.spore.com/jforum/posts/list/627.page
Texture Corruption
http://forum.spore.com/jforum/posts/lis ... page#43185
Invisible Creatures
http://forum.spore.com/jforum/posts/lis ... page#42788
Lagging
"Help Maxis track down the post-patch Audio Lag bug..."
http://forum.spore.com/jforum/posts/list/6301.page
http://forum.spore.com/jforum/posts/lis ... page#42991
http://forum.spore.com/jforum/posts/lis ... page#62154
http://forum.spore.com/jforum/posts/list/6420.page
Player species changes after first contact mission
http://forum.spore.com/jforum/posts/lis ... age#809073
Tribal Chief abducted by UFO
http://forum.spore.com/jforum/posts/lis ... page#58762
In-game resolution: http://forum.spore.com/jforum/posts/lis ... page#98768
Achievements are Missing / Missing Front Page News (FPN)
http://forum.spore.com/jforum/posts/list/16904.page
The White Screen Error
Possible Fixes: http://forum.spore.com/jforum/posts/list/56531.page


Sporepedia/Spore.com
Creepy and Cute or Galactic Adventures not registering - inability to upload
http://forum.spore.com/jforum/posts/list/46698.page
Adventures Will Not Upload to Web
http://forum.spore.com/jforum/posts/lis ... ge#1221196
How to post an image link to a creation or an adventure
http://forum.spore.com/jforum/posts/list/42705.page
Changing Spore.com avatar when page renders incorrectly (a bar covers the button)
http://forum.spore.com/jforum/posts/list/42396.page
The Download It button does not appear for this creation.
http://forum.spore.com/jforum/posts/lis ... ge#1155691
Sporepedia search feature is bugged (but your creations are still sharing!)
http://forum.spore.com/jforum/posts/list/0/9301.page
Ratings Q&A
http://forum.spore.com/jforum/posts/lis ... age#139624
Event Page dates at Spore.com are in the future for some entries
http://forum.spore.com/jforum/posts/lis ... age#790027
Creations Will Not Upload to Web
http://forum.spore.com/jforum/posts/lis ... age#124717
Only Creatures with Cute and Creepy parts will not Upload to Web
http://forum.spore.com/jforum/posts/lis ... age#623064
New Content Not Being Downloaded
http://forum.spore.com/jforum/posts/lis ... page#50278
Creatures will not stay deleted
http://forum.spore.com/jforum/posts/lis ... page#40884
The "My Creations" area does not have any creatures from the standalone creature creator
http://forum.spore.com/jforum/posts/lis ... page#42386
"My Creations" does not have everything I created - regenerate the package files
http://forum.spore.com/jforum/posts/lis ... page#42185
Content Culling on Spore.com (why some of your creatures may be missing)
http://forum.spore.com/jforum/posts/lis ... age#222061
Can't drag and drop from the web Sporepedia
http://forum.spore.com/jforum/posts/lis ... page#42929
Recover deleted creations from sporecasts AND Sporecasts not updating/appearing
http://forum.spore.com/jforum/posts/list/618.page#3473
http://forum.spore.com/jforum/posts/lis ... ge#1830515
Sporepedia Thumbnail Glitch
http://forum.spore.com/jforum/posts/lis ... age#114433
Online Sporepedia Delete is bugged
http://forum.spore.com/jforum/posts/list/5133.page
Checking what's on the server and establishing an RSS feed
http://forum.spore.com/jforum/posts/list/76521.page

Game Guides
How to Make a Sporecast
http://forum.spore.com/jforum/posts/list/6507.page
How to Play as Other Players' Creatures
http://forum.spore.com/jforum/posts/lis ... page#66948
How to Buddy Someone Using the Web Interface
http://forum.spore.com/jforum/posts/list/9869.page
ALL Spore Keyboard Shortcuts
http://www.spore.com/comm/tutorials/controls
http://forum.spore.com/jforum/posts/list/7701.page
Reset Galaxy & keep your creations (player guide)
http://forum.spore.com/jforum/posts/list/7675.page

Forum
What is Karma? What do the stars mean? What is this strange title, ie microbe, next to my name?
http://forum.spore.com/jforum/posts/lis ... age#713817
How to Post Images as Links
http://forum.spore.com/jforum/posts/list/0/9307.page
How to Post Images, and other BB Code Stuff
http://forum.spore.com/jforum/posts/list/13477.page
TIP: All about sporepedia codes and forum linking
http://forum.spore.com/jforum/posts/list/7259.page
Making and Posting Screen Shots
http://forum.spore.com/jforum/posts/list/3023.page
How to clear the cache and cookies of your web browser (External Link)
http://forum.spore.com/jforum/posts/lis ... age#718835
Guide to Page Lag
http://forum.spore.com/jforum/posts/list/56706.page


Related Topics
All State modes and cheat codes - Shortcut parametres
http://forum.spore.com/jforum/posts/lis ... ge#3050107
How to change your EA.com/Origin/Spore e-mail address
http://support.ea.com/cgi-bin/ea.cfg/ph ... aqid=15056
SecuROM FAQ and uninstall information
http://forum.spore.com/jforum/posts/list/10677.page
What each package file does /directories
http://forum.spore.com/jforum/posts/lis ... ge#1017420
Regenerating Package File
http://forum.spore.com/jforum/posts/lis ... page#42185
Cheats and Achievements
http://forum.spore.com/jforum/posts/list/7080.page
About Spore.com Feeds
http://forum.spore.com/jforum/posts/list/6498.page




GA Help:

What are the system requirements needed in order to play Galactic Adventures?
The minimum requirements for Mac and PC can be found here: http://www.spore.com/what/specs_ga or here http://help.spore.com/cgi-bin/easpore.c ... aqid=22469

Where can I purchase Spore? Are there any limitations?
Spore and its expansions are available in a variety of online and local retailer, additional information are available here http://forum.spore.com/jforum/posts/lis ... ge#1075900

Corrupt/Unreadable/Cyclytic file error during Galactic Adventures install
Is this with EADM or a disc? If a disc check if other discs work in your drive, if they do and only this one does not check for smears or fingerprints and try to gently clean the disc. If that fails you may want to exchange the disc at the store you bought it at. If this is with EADM you may need to clear the cache for EADM and download it again. http://support.ea.com/cgi-bin/ea.cfg/ph ... aqid=14497

When I try to play Galactic Adventures I see a message that says "Please insert the Spore Galactic Adventures DVD" even though it's already in the drive.
Follow these steps to digitally download a copy of Galactic Adventures.

* Uninstall your current copy of Spore Galactic Adventures
* Follow this link https://activate.ea.com/applyentitlement.do
* Enter the Code from the Disc version of Galactic Adventures in the Product Code field
* If the code is not accepted please contact support at the number in your manual or at help.spore.com for further assistance
* Enter EA account information (Same information used to log into Spore)
* Press the Login Button
* Open the EA Download Manager and Login
* You should now have Spore Galactic Adventures available for download in your EADM

What patch do I need in order to install Galactic Adventures (GA) and where can I get the patch?
The Galactic Adventures install process will automatically install the 1.04 patch first before installing Galactic Adventures. It has been advised to go into Spore and reset your game settings to the default settings prior to patching to 1.04. If you are having any troubles patching to version 1.04 please see the first post of this thread for details on troubleshooting patching problems. http://forum.spore.com/jforum/posts/list/31242.page

I have a Microsoft Visual C++ Runtime Library Runtime Error when trying to launch Spore after installing this patch. What can I do?
Delete or rename your preferences.prop and login.prop files in your Application Data folder, then try launching the game again. Click here to find out how to get to your preferences folder and for more detail http://forum.spore.com/jforum/posts/lis ... age#987420

I ordered Galactic Adventures through EA, but EADM wouldn't let me download it!
International release date is June 26th, also see if the following applies to you:
1) There's a firewall or other software that's sitting between the game and the net. Disable any security suite, windows firewall, peerguardian etc.
2) Your EADM is outdated, install the new version http://na.llnet.cdn.ea.com/u/f/eaonline ... taller.exe
3) See http://support.ea.com/cgi-bin/ea.cfg/ph ... aqid=14593

I installed the game but don't see Galactic Adventures!
Galactic Adventures have a separate executable, so if you use the old Spore shortcut it will not show up. You can create your own shortcut with information here. http://forum.spore.com/jforum/posts/lis ... age#996348

How do I download a mission from the Spore.com website and play it in my Spore game?
Please see this link for details. http://help.spore.com/cgi-bin/easpore.c ... aqid=22549

How can I manually uninstall Galactic Adventures without uninstalling all of Spore first?
First it is recommended that you back up your Spore game data. This link has details on how to back up your game data: http://help.spore.com/cgi-bin/easpore.c ... aqid=20401 Then follow the directions in this link http://help.spore.com/cgi-bin/easpore.c ... aqid=22476

I've heard I can get my Spore Captain on a t-shirt, mug, mouse pad and other merchandise. How does that work?
This service is being provided by a company called Zazzle. Please see this link for details about the Zazzle Spore Store. http://www.zazzle.com/sporestore

Some adventures appear to have 0 plays, even though I'm sure they've been played.
This is a bug that is being worked on by the Maxis team. Please be patient while look into a fix.

Other players can't view the movies I've taken in game and uploaded to youtube. What should I do?
For players with Patch 4 and Galactic Adventures, YouTube movies upload as "Private". Don't forget to login to YouTube and mark your movies "Public" after uploading them.

Creations tagged with "gaprop" are still showing up in the core game. Why?
The team is looking into this issue. Please stay tuned for an update

I can't upload my adventure successfully. What should I do?
Have you taken screenshots in your adventure? If so, you may have encountered a bug with screenshot ordering that prevents upload. http://forum.spore.com/jforum/posts/lis ... ge#1027086

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